Returning Customer
I am a returning customer
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If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Congratulations! Your new account has been successfully created!
You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return Policy
Xikooh.com
promises to process returns for no reason within 30 days. If the product and
the package are kept intact with all the accessories complete as they were
before sale, we will process returns (shipping fee not returned). However, we
don't accept returns in the following cases:
1. any product purchased from sellers other than xikooh.com
2. products which have been used except those with quality problems
3. any product with quality problems caused by misuse or false keeping
4. outside package damaged or polluted by customers
* we will provide full refund if the refusal of the parcel which has been paid
is caused by us (a parcel is lost or unable to deliver). If it's a result of
the customer's fault, the shipping cost will be deducted.
* we will provide full refunds if the return is a result of our error.
* xikooh.com will take the tenet of "customer oriented, sincerity and
credit guiding" and provide customers with top quality products and
service. If there is any fraudulent behavior, rights of investigating legal
responsibility is reserved by xikooh.com.
* xikooh.com has the rights of final explanation.
Return procedure
1. if you want to return your order, please contact service center of xikooh.com
via telephone or email.
2. please send back the order number along with the parcel so that we can
identify the sender. (note: it may take over 2-3 days to process the returned
parcel without an order number)
3. please ask us for the shipping address for returns.
4. xikooh.com will cope with it within 1 working day after receiving the parcel.